Incorporation of multi-stakeholder interest for a comprehensive environmental performance evaluation procedure : case study of a Thai cement industry

Abstract

Multi-stakeholder interest was incorporated into the environmental performance evaluation in the processes of significant environmental aspect identification and performance indicator development. The aim was to obtain an evaluation procedure that suits larger groups of relevant stakeholders. For the cement case study, it was found that air emission problems regarding to dust, sulfur dioxide, oxide of nitrogen, and carbon dioxide were highly significant. When developing the performance indicators for those aspects by taking stakeholders' expectation into account it was found that the evaluation of environmental performance could be classified in terms of management and operation. Management performance accounted for the intention and concern of the management on environmental issues and the effectiveness of measures used to manage the problems. On the contrary, operation performance concerned direct environmental impacts that indicate the burden to the environmental as a result of organization's activities and indirect impacts which reflect the outcomes or damages resulted from such burdens. In addition the information were collected and the performance indicators proposed were presented for being used in the test for an appropriateness of this procedure and utilized for future benchmarking.