Supply chain performance measurement process for Thai automotive industry

Abstract

In current business environment, the importance of supply chain is broadly recognised, and there have been developments of performance measurement in the supply chain concepts from various points of view. However, there are some difficulties in implementation because of their complicated aproaches and some lacked measurement areas. In Thai automotive industry where small and medium sized enterprises (SMEs) dominate, a comprehensive but easy to use supply chain performance measurement framework can be useful. Issues that should be addressed in the measurements for the industry include productivity, quality, human resource, and IT fundamental. In this thesis, a supply chain performance measurement framework is proposed. It development was based on previous performance measurement researches in different areas such as general performance measurement, performance measurement in supply chain environment, and performance measurement in SMEs. The framework aimed to measure the performance of supply chain from direct supplier to direct customer based on three different perspectives: responsible processes (based on Supply-Chain Operations References (SCOR)), measurement areas (based on supply chain focus), and managerial levels. The framework was tested at the operational level in a small automotive company in Thailand. It is expected that it will bring awareness of the supply chain concepts, and provides an initial step of the performance measurement and improvement process of supply chain to the case company and the industry in general