Improving interbranch information system for a chain of gold retail shops by computerised inventory management system

Abstract

This research aimed to develop an inventory and logistics management system to improve the efficiency of the inventory and logistic process of the case study gold retail store chain by implementing computerised inventory management software for interbranch retail jewelry shops. One of the current problems experienced by the case study company which is gold retail shops is that the percentages of unsuccessful preorder transactions are relatively high due to the slow product shipping process. In this project, computerised inventory management was implemented to improve and solve the problem.

The data used to set up the new computerised software includes SKUs and its inventory stock of the best-selling product in all the 3 branches. The software allows the sales and employees to check the inventory stock instantly to provide quicker service to the customers. The data was collected and analyzed. As a result, the percentage of unsuccessful preorder transactions was reduced and satisfactory level of the customers was increased. The computerised software will be used to cover all services in the company.