Process improvement for it data centre migration by it infrastructure library (ITIL) guideline

Abstract

This thesis studies the process improvement for IT data centre migration by IT infrastructure (ITIL) guideline. The objective of this study is to create process guideline for improving IT data centre migration – new data centre allocation by using ITIL guideline. The Information Technology Infrastructure Library (ITIL) is a framework of best practices, which forms the basis of the British Standard for IT Service Management. It has been selected as it is rapidly becoming the internationally accepted standard, and provides a clear set of processes into which the IT Department and the prevailing internal service culture will integrate. The proposed thesis for implementation of this framework will prioritize and progressively address the outstanding issues experienced with inconsistent levels of service provided by IT and will enable the IT Department to provide a higher quality customer service given the current budgetary constrains. The primary and important objective of this work is trying to find and analyze common and typical incidents and problems of IT service especially in data centre application management field. Find and create process to be improved the service management. It is coming from the Service management perspective and approach. All major topics are covered within Service Management mindset. The problems will be examined and analyzed by application management part of ITIL. The conclusion of this study is to create a guideline for IT data centre migration.