Digital transformation factors influencing the sustainability of logistics service providers in Thailand

Abstract

This research explores and develops digital transformation factors influencing the logistics service-provider sector in Thailand while also examining the impact of sustainability factors associated with digital transformation. Divided into two parts, Part one of the theoretical study framework covers 21 factors relating to logistics, including drivers, objectives, implications, and success factors. The second part concerns 23 factors associated with logistics sustainability, including economic, environmental, and social aspects. This quantitative empirical research was conducted using an online questionnaire instrument, and a structural equation modeling (SEM) technique was used to test the proposed model. The findings from 545 respondents who related with digital transformation implement in Logistics service provider companies in Thailand. The result shows that digital transformation drivers and objectives seem likely to impact success factors and digital transformation implications positively. Digital transformation success factors also positively impact logistics sustainability. In comparison, logistics sustainability significantly impacts Thailand's logistics service-provider sector's economic, environmental, and social aspects. Lastly, this research highlights the significance of digital transformation success factors and extends the current knowledge about digital transformation factors and their potential impact on logistics sustainability