Development of a personalized workplace learning program to enhance the cultural intelligence of cabin crew from international airlines

Abstract

This thesis study employed R&D as a research methodology, and employ a qualitative method to collect the data. It aimed to 1) explore the background of cabin crew from the international airlines concerning cultural intelligence from seven key informants; 2) develop personalized workplace learning programs to enhance the cultural intelligence of cabin crew from the international airlines with seven key informants of the cabin crew and the researcher as a facilitator, and 3) propose a guideline for developing a personalized workplace learning program to enhance the cultural intelligence of cabin crew from the international airlines by developing all the findings into a draft of the guideline submitted to 12 experts from lifelong learning and airline industry to consideration and reflection. The research study found that 1) Cultural intelligence is one of the necessary skills that help individuals deal with diversity and differences from other cultural knowledge and experience. The culture of each individual comes from experiences in life that people have experienced before, learning, failing, fixing, improving, changing, and familiarizing with every culture. 2) The process of a personalized workplace learning program to enhance cultural intelligence for cabin crew consists of a) empowering, b) designing the learning plan (identifying the learning need, identifying the learning objective, identifying the learning strategy, and identifying the learning evaluation), and c) reflecting. And the characteristics of the program consist of flexibility, technology, co-creator, and self-discovery. Furthermore, 3) the researcher analyzed the data, then developed the guidelines for developing a personalized workplace learning program to enhance the cultural intelligence of cabin crew from the international airlines. The guideline was approved by the experts. The guideline consists of a) overview of the program, b) the analysis of background, c) the development of the program, and d) the result after the program employment.