Factors influencing users attitude and intention to use the Automated Balanced Scorecard system : a case study of a Thai Petrochemical Manufacturer

Abstract

This study reports on a case study of the success and failure of implementing an Automated Balanced Scorecard (ABSC), which was determined by the users' attitudes toward this new system and their intention to use the system as planned. Factors influencing the success or failure were explored by using the information systems implementation framework, such as user participation, user involvement, management support, effective training, and personal factors. Non-parametric tests from collected questionnaires and the in-depth interviews with top executives who are the key user of the ABSC were employed to test factors influencing the success and failure of an ABSC implementation. The examination of the implementation success in a single organization indicated that user participation and user involvement were related to user attitude and intention to use the ABSC. Manager support was related to users' intention to use the ABSC. Also effective training was related to user attitude toward the ABSC. In contrast, demographic data such as age, gender, education, job tenure, and work experience with computer were found no relationship with user attitude and intention to use the ABSC.