Abstract:
This thesis examines the limits of current dispute resolutions to resolve disputes between consumers and online platform economics entities to make recommendations to optimize the ODR system to resolve these disputes. Therefore, there is a hypothesis of this thesis that by reference to the legislation and experience abroad, the author should make a proposal on the reformation of the current ODR system based on the context and tradition of the ODR system in China to enhance the level of consumer protection. In the thesis, the author performed analyses and made suggestions as follows: (1) to clarify some basic concepts related to the ODR system to demonstrate the characteristic of ODR; (2) to demonstrate the issues from the case studies and analyze the current disputes resolution mechanism to resolve the disputes aforementioned to represent deficiencies to show which features E-disputes pursue; (3) to make research on the development of ODR system in China and demonstrate the deficiencies of the current ODR system in China; (4) to make recommendations on the reformation of ODR system in China by referencing to EU ADR Directive and ODR Regulation and UNCITRAL Technical Notes on ODR to enhance the level of consumer protection in China.
