Key success factors of area business continuity management based on stakeholders’ perspective using AHP method: a case study of an automotive component company in Ayutthaya province, Thailand

Abstract

The 2011 Thailand floods caused extensive damages widely areas. Especially in the manufacturing sector, it is not the only individual company but also the supply chain disruption. Area Business Continuity Management (Area-BCM) is a valuable system that helps businesses successfully reduce flood damage. To achieve the project's ultimate goal, a significant factor that impacts Area-BCM activities is essential. Delphi method with 10 Business Continuity Management (BCM) experts was employed to identify potential success factors. Further, Analytic Hierarchy Process (AHP) was applied to examine the relative weight of importance in a total of 20 factors that can be separated into 4 main categories: Organizational influence, Project management, Operational framework, and BCM capability. 24 effective questionnaires were gathered from employees who have worked on the BCM in a study company and representatives from important stakeholders. The consistency values of all categories are less than 0.1, indicating that all employees made consistent judgments. As a result, the BCM Capability is the most critical category leading to successful Area-BCM implementation. Furthermore, the result showed the factors influential a successful Area-BCM as 1.) Competent BCM project manager, 2.) BCM expertise of BCM team members, 3.) Top management perception and support of BCM, 4.) BCM goals, 5.) Mutual understanding among BCM team members, 6.) Strong relationship and involvement of BCM team members, 7.) Management commitment focusing on BCM, 8.) Aligned BCM needs of team members, 9.) Clear realistic BCM objectives, 10.) Benefit of BCM, 11.) Effective BCM internal information sharing, and 12.) Effective BCM external information sharing during the emergency situation, respectively.