Customers satisfaction and core competency on service-minded among frontline staff of the department of medical sciences ministry of public health Thailand

Abstract

This research studied in customers satisfaction and core competency on service-minded among frontline staff of the Department of Medical Sciences Ministry of Public Health, Thailand aims to assess customer satisfaction on service-minded and the human resources satisfaction of frontline staff to identify core competencies of the Department of Medical Sciences, Ministry of Public Health, Thailand. This is quantitative and qualitative research by asked for opinions of customers and frontline staff and in-depth interviewed the key executives of the Department of Medical Sciences, Ministry of Public Health, Thailand. The results of the study showed 1) demographic features of customers such as age, educational level, occupation, position, request of service, reason of request was associated with customer satisfactions on service-minded which can use to develop core competency at the Department of Medical Sciences, Ministry of Public Health, Thailand at a statistically significant level of 0.05. 2) demographic features of frontline staff such as gender and position was associated with satisfaction in human resource management which can use to develop core competency at the Department of Medical Sciences, Ministry of Public Health, Thailand at a statistically significant level of 0.05. The suggestion was to study core competencies which related with OCSC’s core competency on core competencies should be concentrated for further policy development.