Abstract:
In the context of healthcare, volunteers play an important role in improving the patient's experience and lowering the operational cost. However, the process which facilitate their management is reported to be problematic. In this thesis, the problems of the current system is explored, and a potential solution of a new IT system is outlined. The system was tested for a duration of 2 month during the COVID-19 outbreak in Thailand. SUS and an in-depth interview was conducted in order to gauge the usability and the effectiveness the system. The time it takes for the volunteers to go through with the process was also measured to determined the system's benefits. Results show that the digitization process is a success. Furthermore, the research made an impact in Thailand's fight against COVID-19.
