Abstract:
Presently, ERP/software consulting company has experienced in information gathering process from users in customer company which lead to insufficient to-be process development and vendor selection process. The unexpected results would be extra budget and high manual workload in organization. The possible root cause is uncleared procedure to proceed the project management in ERP/software implementation. The objective of this research is to develop the standard operating procedure for ERP/software project management of a consulting company concentrated in manufacturing industry in Thailand. The methodology starts with studying of competitors’ approach from their websites. The ERP expert interview is the next step, 3 experts were interviewed to gain the key points of each process of the project. Finally, the focused group was executed to brainstorm and digest the information to create new procedure. The result shows that there are 3 phases of the project which are Pre-assessment, Assessment and Post-assessment phase. The most important phase is the assessment phase. The interview techniques were adapted into use which are the question list preparation, narrative analysis by letting user explain their daily operations, and whiteboarding to visualize the user’s thought into easy figure and constructive processes. Having established new procedure, the reviews from ERP experts who used to be the stakeholder and experienced in another consulting firms are utilized to revise the procedure. Moreover, ERP experts evaluate that this standard operating procedure can be valid into actual use.
