Abstract:
The purpose of this research was to study relationship among consumer satisfaction, consumer personality, brand personality, and brand loyalty sedan cars by comparing between Toyota and Honda. Four hundred and fifty questionnaires were randomly given to Toyota or Honda owners, aged 18 and up who live in Bangkok. Two hundred and eighty complete questionnaires were returned in which 155 were Toyota owners and 125 were Honda owners. Results show that: 1. Consumer satisfaction positively correlated with brand loyalty (p<.OJ). 2. Consumer personality positively correlated with brand personality (p<. OJ). 3. Consumer satisfaction positively correlated with competence which is defined as consumer personality (p<.OJ). 4. Consumer satisfaction positively correlated with brand personality (p<.OJ). 5.Brand loyalty positively correlated with brand personality (p<.OJ). 6. Consumer personality of Toyota and Honda owners differs in competence and ruggedness. 7. The brand personality of Toyota and Honda owners differs in sincerity, competence, and sophistication.
Description:
โครงงานทางจิตวิทยานี้เป็นส่วนหนึ่งของการศึกษาตามหลักสูตรปริญญาวิทยาศาสตรบัณฑิต สาขาวิชาจิตวิทยา คณะจิตวิทยา จุฬาลงกรณ์มหาวิทยาลัย ปีการศึกษา 2548
A senior project submitted in partial fulfillment of the requirements for the Degree of Bachelor of Science in Psychology, Faculty of Psychology, Chulalongkorn University, Academic year 2005
